Hello there,. I'm here to help with your QuickBooks Online Backup (OLBU). To give you the right amount of information, can you provide the error message if you received one while working with OLBU. If you're getting the error Online backup account has been blocked when backing up your files, you'll need to reinstall your OLBU.
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First, uninstall QuickBooks Online Backup:. On your keyboard, press Windows+ R to open the run command. Type in control and click OK to open the Control Panel. Click Programs and Features.
Select QuickBooks Online Backup and click Uninstall/Change. Follow the prompts to complete the process. Then, we'll need to:.
the setup file. When prompted, save the Onlinebackupquickbooks.msi file. Right-click the.msi file and select Run as Administrator.
Follow the prompts to complete the installation. Enter the Account ID and Password that you received via email when you signed up for OLBU, and click OK. Click Continue and follow the prompts. However, if you've encountered another error aside from this, please check this article on how to troubleshoot errors and unexpected results when using QuickBooks Online Backup:. Let me know if you have any other questions with QuickBooks Online Backup. I'd be glad to help. People come to QuickBooks Learn & Support for help and answers—we want to let them know that we're here to listen and share our knowledge.
We do that with the style and format of our responses. Here are five guidelines:. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible.
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When no other word will do, explain technical terms in plain English. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details.
Break information down into a numbered or bulleted list and highlight the most important details in bold. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for.
Then, provide a response that guides them to the best possible outcome. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.